File your claim
with ease

Report a claim in minutes and we'll guide you through every step.

Make a claim

The Claim Process

Notify us

Report within 48 hours by phone, WhatsApp or online.

Submit Documents

Upload the documents required for your product.

Assessment

Your underwriter reviews and validates the claim.

Settlement

Approved claims are paid directly by the underwriter.

Required documents

To make a claim, please click on the relevant link and read through and download the claim form. Fill in the claim form and forward it to us along with the required documents.

  • Completed claim form
  • Copy of driving license and national ID
  • Police abstract (for accidents or theft)
  • Photos of the vehicle damage
  • Valid logbook copy
Preview & Download motor claims form
  • Completed claim form
  • Admission or discharge notice
  • Detailed medical report
  • Original receipts and invoices
  • Copy of member ID card
Preview & Download medical insurance claims form
  • Completed claim form
  • Original death certificate
  • Copy of policy document
  • Beneficiary identification
  • Chief's letter, where applicable
Preview & Download life insurance claims form
  • Completed claim form
  • Bill of lading or airway bill
  • Commercial invoice and packing list
  • Survey or damage report
  • Copy of insurance certificate
Preview & Download marine & cargo claims form
  • Completed claim form
  • Photos of the damage or loss
  • Fire brigade or police report, where applicable
  • List and value of items damaged or lost
  • Proof of ownership (receipts, invoices)
Preview & Download property fire claims form
  • Completed claim form
  • Copy of travel itinerary and boarding pass
  • Medical report (for medical claims abroad)
  • Police report (for theft or loss of baggage)
  • Original receipts for expenses claimed
Preview & Download travel claims form

Submit your claim